Refund Policy
Effective date: March 14, 2026
Summary
YarnPocket Premium subscriptions are billed through Paddle.com.
You can request a full refund within 14 days of your payment date.
Article 1 (Payment Processor)
YarnPocket Premium subscription payments are processed by Paddle.com (Paddle Payments Ltd., United Kingdom). Paddle acts as the Merchant of Record and bears the legal obligations for payment and refund processing.
Article 2 (Refund Eligibility)
- Standard refund: Full refund available within 14 days of payment.
- EU/EEA residents: You have a statutory right of withdrawal of 14 days from the date of purchase under EU consumer protection law.
- After 14 days: Refunds are generally not available, except where the Company is at fault (e.g., service outage or failure to provide the subscribed features).
Article 3 (How to Request a Refund)
1
Locate the receipt email you received from Paddle after your purchase.
2
Visit the Paddle customer support page (paddle.com/support) or use the "Request a refund" link in your receipt email.
3
Alternatively, email us at contact@yarnpocket.com and we will guide you through the Paddle refund process.
4
Once approved, refunds are processed to your original payment method within 5–10 business days.
Article 4 (Non-Refundable Cases)
- More than 14 days have passed since the payment date (unless the Company is at fault)
- The account was suspended due to a violation of the Terms of Service
- A duplicate refund request for a period already refunded
Article 5 (Cancellation)
You may cancel your subscription at any time. After cancellation, you retain access to Premium features until the end of the current billing period. No further charges will be made after cancellation.
To cancel, use the Paddle billing management page or contact us at contact@yarnpocket.com.
Article 5-2 (Storage Impact of Refund & Cancellation)
⚠️ Immediate Effect
Once a refund is approved, premium benefits are revoked immediately (unlike regular cancellation, which waits until the end of the billing period).
- Storage is immediately reduced from 1 GB to 50 MB.
- If your current storage exceeds 50 MB, a 15-day grace period starts from the moment the refund is approved.
- If you don't reduce your storage within the grace period, photos and pattern files from all categories (yarn, patterns, projects, planned) will be auto-deleted starting from the oldest by creation date.
- Your data entries (text records) are preserved — only file attachments (photos, PDFs) are removed.
- Re-subscribing to Premium at any time will stop the auto-deletion process.
Article 6 (Refund Upon Service Termination)
If the Company terminates the YarnPocket service, Premium Members will receive a full refund for the remaining unused portion of their subscription period.
Article 7 (Contact)
| Service | YarnPocket |
| Company | S4S |
| Business Registration | 489-62-00007 |
| Address | 26-2, Eunpyeong-ro 3-gil, Eunpyeong-gu, Seoul, Republic of Korea |
| Email | contact@yarnpocket.com |
| Payment Processor | Paddle.com |